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The users who consider that the unit violates the commitments stated in the Services Charter, they may make lodge their complaints through:

  • Suggestions, complaints and greetings mailbox of the UV
  • Document submitted to the Registry Office of the UV, addressed to the Secretary’s Office of the Facultat de Filologia, Traducció i Comunicació In case of breach, the person responsible for the Service Charter will inform by a written report why the commitments have not been fulfilled, and the measures adopted for correcting the detected breach.

Failure to fulfil the commitments included in this Service Charter will not give rise to Administrative liability.